I created multiple new features and prepared high-fidelity prototypes for a white-label solution used by travel companies such as National Express, Deutsche Bahn, Booking.com, Trenitalia, and many more, operating on both European and worldwide markets. Throughout the process, I remained in contact with the clients, gathered feedback, prepared handover documentation for the tech team, and supervised the implementation from a design perspective.
UX
UI
Prototyping
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The key to success in this project was making sure the proposed solution worked for multiple clients with different branding, different needs, and different customer flows, while not making it too challenging for the tech team.
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I designed or refined multiple features, such as a coach tracker, the ability to amend bookings, seat selection for multi-leg journeys, and trip cancellation.
I discussed new ideas with the client through weekly calls, iterated on them, and advocated for the best option from both a UX and technical standpoint.
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I used Figma Make and Claude Code to prepare functioning prototypes, which saved me a lot of time on manual work. With the prototypes, the clients could understand the final designs better and adjust them to their customers' needs.
